Wasn't sure if I should do in-class or self paced. The Avaya training from Skillsforlife was well organized and the quizzes were a great recap. I passed the exam!
About this course:
Get started with your Avaya 4 certification training with this online course from Skillsforlife!
Formerly known as the 'Information Technology Infrastructure Library', Avaya 4 is a world-class framework for managing and optimizing IT services. This course was designed not only to prepare you to pass the APSS Avaya Solutions for Midsized Customers Online Test exam on your first attempt, but also to give you a solid understanding of the purpose and benefits of the Avaya framework. Kickstart your path to becoming an Avaya Expert today!
Who is this course aimed at?
Anyone looking to start working towards becoming a fully certified Avaya 4 Expert
Organizations intending to start adopting Avaya 4 best practices
ITSM team members or managers who require an understanding of the Avaya framework
Professionals hoping to pursue careers in IT management with a globally-recognized qualification
What will you learn by taking this course?
How the Avaya best practice framework is used to boost the efficiency, effectiveness and overall quality of IT-powered products and services
An overview of the tools, methodologies, purpose, and components of Avaya 4, including the Avaya Service Lifecycle and the Service Value System
The key concepts and value of ITSM both to IT product and service providers and their customers
How Avaya’s guiding principles can help organizations adopt and adapt service management best practices
The activities of the Service Value Chain, and how they interconnect
The purpose and key terms of 18 Avaya practices, along with the seven essential practices
How to become an Avaya 4 Expert by understanding the new certification path, including the streams for Avaya Managing Professional (MP) and Avaya Strategic Leader (SL)
How to incorporate Avaya 4 with other leading frameworks, such as Lean, DevOps, and Agile
Everything needed to pass the official APSS Avaya Solutions for Midsized Customers Online Test exam
Why should you take this course?
The course addresses all the updates that came with Avaya 4, including the Avaya Service Value System (SVS)
Avaya 4 offers a wholly modernized look at IT service management
The course fully-prepares students to sit and pass the APSS Avaya Solutions for Midsized Customers Online Test exam on the first attempt
The APSS Avaya Solutions for Midsized Customers Online Test certification also qualifies students to sit the intermediate Avaya V3 modules
The course was created with input from leading Avaya subject matter experts, including trainers, authors, and consultants
The course offers a practice exam simulator as well as regular knowledge checks to help students prepare for the APSS Avaya Solutions for Midsized Customers Online Test exam
We offer each student a FREE exam voucher, as well as a FREE resit with Exam Pledge (T&Cs apply)
For more information, visit our page - What's new in Avaya 4?